About Us
At Fantasy Fairground our vision of sex is not only focused on the health, fun and well-being of people, but also on helping to protect our environment.
We have carefully researched our products to make sure that they are safe for you and the environment.
We aim to supply only Eco-Friendly products in the adult toy and accessories industry.
Our catalogue comprises of Vegan, Natural, Hemp, Recyclable, and Sustainable products.
Confidential orders
We ensure discretion, making our customers feel comfortable shopping in our store. Packaging is completely discreet, in a cardboard box, without labels.
Your invoice will never travel inside the package, it will be sent to you by email at the time of dispatch of the merchandise.
Delivery
We do everything possible so that you receive your orders as soon as possible, although you must take the following points into account.
- If your order is made before 18:00, it will be processed that same day, otherwise it will be processed the next business day.
- Please note that on weekends and holidays there are no pick- ups by postal services, therefore your order will be sent on the next business day.
The delivery companies that we work with are NACEX, MRW, SEUR, Correos Express, DPD, DHL, and GLS. The courier service does not know what is in your package.
Spain peninsula: Shipments are made in 24 hours to the peninsula for all orders that are processed before 18:00 (except weekends and holidays).
Europe: Shipments are made 24 or 48 hours for all orders depending on the selected transport (except weekends and holidays).
Rest of the world: Shipments are made 72 hours to the rest of the world depending on the selected transport (except weekends and holidays).
Payment Methods
We accept most credit or debit cards and payment can be made by Paypal.
Cash on delivery: The total amount of the order is paid to the courier upon delivery of the package. This service is available for mainland Spain and the Balearic Islands only. This service has a cost of 2% (min. € 0.90).
Warranty
Offering the highest quality and the best guarantee is our commitment to our customers.
Are the products guaranteed?We guarantee that the products we sell work correctly and that if they have a manufacturing defect we will exchange it free of charge. We will then take care of claiming the manufacturer. The 2-year warranty law means that the products are guaranteed against manufacturing defects during that period but not for misuse.
Can products be returned in perfect condition?Yes, you have 15 days from delivery for products that you have received and you simply don’t like them.
What do I do if the product is defective or not working well?You have 2 years to return any type of product that does not work or has manufacturing defects. We will process the warranty with the manufacturer.
What does the warranty not include?Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation, or materials subject to wear and tear due to normal use are not included.
Use of warrantyIn those incidents that justify the use of the guarantee, it will be decided to repair, replace the item, discount or return, in the legally established terms. To make use of the guarantee, it is essential to present the proof of purchase, invoice and contact customer service through the Contact Area or proceed to request a return ticket (RMA) through the corresponding link here??????.
Returns
Due to the type of products we deal with in our store and these are products classified as intimate and not transferable to other people, current legislation prevents us from making returns of our items. This includes exchanges for similar items but of different sizes or colors. This also applies to lingerie products, since they are for intimate use and the law does not allow the return of sex toys.
